Warranty & Guarantee
Every installation includes the full manufacturer's warranty, which we register for you, plus our 10-day money-back guarantee.
Manufacturer warranty, registered for you
Your new equipment is covered by its manufacturer's limited warranty on the terms below. We handle the registration after installation, so you don't have to fill in any forms.
10-day money-back guarantee
If you're not satisfied with your new equipment within 10 days of installation, call us. We'll work to make it right, and if we can't, we'll refund the purchase price under our terms of sale.
Warranty by Product
Coverage for every system we sell. All warranties are subject to the manufacturer's terms and registration.
| Product | Brand | Manufacturer warranty |
|---|---|---|
| Lennox ML196 Single-Stage Gas Furnace | Lennox | 20-year heat exchanger and 10-year parts when registered within 60 days (we register it for you) |
| Lennox ML296 Two-Stage Gas Furnace | Lennox | 20-year heat exchanger and 10-year parts when registered within 60 days (we register it for you) |
| Rinnai RX Series Condensing Tankless Water Heater | Rinnai | 15-year heat exchanger, 5-year parts and 1-year labour |
| Lennox Chimney Vent Gas Water Heater | Lennox | Lennox limited tank and components warranty |
| Bradford White Power Vent Gas Water Heater | Bradford White | 6-year limited manufacturer warranty |
| John Wood Chimney Vent Gas Water Heater | John Wood | Manufacturer's limited warranty; full terms are provided with your installation |
| John Wood Power Vent Gas Water Heater | John Wood | Manufacturer's limited warranty; full terms are provided with your installation |
| Rheem Chimney Vent Gas Water Heater | Rheem | Manufacturer's limited warranty; full terms are provided with your installation |
| Rheem Power Vent Gas Water Heater | Rheem | Manufacturer's limited warranty; full terms are provided with your installation |
| Bradford White Chimney Vent Gas Water Heater | Bradford White | 6-year limited manufacturer warranty |
| Excalibur Whole-Home UV Water Sterilizer | Excalibur | 3-year manufacturer warranty, less consumables |
| iSpring Under-Sink Reverse Osmosis System | iSpring | Ispring 1-year limited warranty |
| Excalibur Chlor-A-Soft Water Softener | Excalibur | 20-year unlimited manufacturer warranty |
| Lifebreath MAX Series HRV Heat Recovery Ventilator | Lifebreath | Lifetime warranty on the hrv core and 5-year replacement parts |
| Lennox Healthy Climate UV Germicidal Lights | Lennox | Lennox limited warranty |
| Lennox Healthy Climate HEPA-20 Air Filtration System | Lennox | Lennox limited warranty |
Need to Make a Claim?
Something not working as it should? Here's how we help.
- 1
Contact us first
Call 905-418-2629 or email info@mrheatingandhome.com. Have your model number and install date handy.
- 2
We check your coverage
We'll look at what's happening and confirm whether it's covered by the manufacturer's warranty or our guarantee.
- 3
We walk you through it
We'll explain the next steps and help you through the manufacturer's claim process, so you're never left on hold alone.
Warranty Questions
Do I need to register my warranty?
Does a tankless water heater need maintenance to keep its warranty?
How does the 10-day money-back guarantee work?
Where can I find the full manufacturer terms?
We've Got Your Back. Let's Chat.
Whether it's a quick question, a same-day install or finding the right system for your home, we keep it simple. No pressure, no upselling, just honest help.
Email Us
Questions? Email us at info@mrheatingandhome.com and a real person will reply, usually the same business day.
Send us an emailHelp is Just a Call Away
Need a quick answer? Call 905-418-2629 or toll-free 1-866-209-6584. Mon–Fri 7 am–7 pm · Sat–Sun 8 am–5 pm.
Talk to an expertChat with Us
Prefer to type? Start a chat and our team will get right back to you with answers on products, pricing or installation.
Need a hand?
We're here to help.
Tell us what you need and our team will call you back, usually the same day. No pressure, no obligation.
- Free advice on the right size and type for your home
- Upfront installed pricing, no surprise add-ons
- Same-day installs often available
5.0★ on Google · 55 reviews
Need Quick Answers?
Call us at 905-418-2629 and a real person will help you choose the right system.