Peace of mind guaranteed — upgrade today with our 10-day money-back guarantee

Refund policy

Our 10-Day Money-Back Guarantee

We stand behind every water heater, furnace and home comfort system we install. If you're not completely satisfied with your new equipment for any reason, tell us within 10 days of installation and we'll remove it and refund your full purchase price — equipment and installation. No questions, no pressure, and no removal charge.

How it works

  • Contact us within 10 calendar days of your installation date (by email, phone, or in writing — see "Contact us" below).
  • We'll first offer to make it right: an adjustment, a repair, or a swap to a different model if you'd prefer one.
  • If you still want your money back, we'll book a removal visit at a time that suits you and disconnect and safely remove the equipment at our cost.
  • Your refund is issued within 15 days of your cancellation notice.

Please note

  • Old equipment we removed during installation is recycled or returned to its rental provider and can't be re-installed. A refund under this guarantee covers the new equipment and installation we provided; it does not include reinstalling your previous unit.
  • Removing a furnace or water heater will leave your home without heat or hot water until a replacement is installed. We're happy to help you plan the timing.
  • The guarantee does not cover damage caused by misuse, accident, unauthorized alterations or repairs, or acts of nature after installation.

Cancelling before installation

You can cancel any order at no charge any time before your installation begins. Your payment is refunded in full within 15 days of your cancellation notice.

Special-order equipment: a small number of units (for example, uncommon sizes or commercial models) are ordered specifically for you from the manufacturer. We'll tell you before you confirm if your unit is a special order. If a special-order unit is cancelled after we've placed the order with our supplier, a restocking fee of up to 15% of the equipment price may apply. This fee never applies to cancellations under your statutory rights described below.

Products shipped without installation

Filters, parts and accessories purchased without installation may be returned within 30 days of delivery for a full refund, provided they are unused and in their original packaging. Please contact us before sending anything back so we can provide return instructions. Unless the item is defective or we shipped the wrong item, the return shipping cost is your responsibility.

If a shipped item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging and we'll send a replacement at no charge.

Repairs, maintenance and service calls

Labour for repairs, maintenance, diagnostics and service calls is not refundable once the work has been performed. If you're not satisfied with our workmanship, let us know and we'll return to correct it at no additional charge, under the workmanship warranty stated on your invoice.

Purchases financed through humm

If you financed your purchase through humm, your refund is credited back to your humm account, and humm adjusts or closes your payment plan. Any questions about your plan balance or payment schedule should be directed to humm, as your financing agreement is with them.

How refunds are issued

  • Refunds go back to your original payment method (or to humm for financed purchases).
  • We process refunds within 15 days of receiving your cancellation notice. Your bank or card issuer may take a few additional business days to post the credit.
  • Applicable HST is refunded along with the purchase price.

Defective equipment and warranty claims

All equipment we sell carries the manufacturer's warranty. If something goes wrong after your 10-day guarantee period, contact us first — we'll diagnose the problem and handle the warranty claim with the manufacturer on your behalf. Warranty terms and coverage periods vary by brand and model; see our Terms of Service for details.

Your rights under Ontario law

This policy is in addition to, and does not limit, any rights you have under Ontario's Consumer Protection Act or other applicable law. For example, if an agreement is made in your home, you have the right to cancel it within 10 days of receiving your written copy, for any reason. Where the law gives you broader rights than this policy, the law applies.

Contact us

To cancel an order, request a refund or ask a question about this policy:

We recommend sending cancellations by email so you have a dated record of your notice.

Call 905-418-2629 Book install