Peace of mind guaranteed — upgrade today with our 10-day money-back guarantee

Terms of service

1. About these terms

These Terms of Service ("Terms") apply to your use of this website and to every purchase of equipment, installation or service from MR Heating & Home ("Mr. Heating & Home", "we", "us" or "our"), a business operated by [15590124 Canada inc]. By placing an order or using this website, you agree to these Terms, our Refund Policy and our Privacy Policy.

We've written these Terms in plain language. Nothing in them limits any right you have as a consumer under Ontario's Consumer Protection Act, the Sale of Goods Act or any other law that cannot be waived.

2. Service area

We supply and install equipment for homes across the Greater Toronto Area, with a focus on the east GTA. We do not currently install in Hamilton, Burlington or Kitchener. If you place an order for an address we can't serve, we'll contact you promptly and refund your payment in full.

3. Products, pricing and orders

  • All prices are in Canadian dollars. HST is added at checkout.
  • Where a product is listed with installation, the price includes a standard installation: connecting the new unit to your existing gas, water, venting and electrical services, removing and disposing of your old unit, and start-up and testing.
  • Some homes need additional work to meet code or the manufacturer's requirements — for example, new venting, gas line or electrical changes, condensate drainage, expansion tanks, or permits. If we find that's the case, we'll give you a written quote before doing any additional work. Nothing extra is done without your approval, and if you decline, you can cancel your order for a full refund.
  • We make every effort to display products, specifications and prices accurately. If we discover an error in a price or description before installation, we'll contact you, and you may choose to proceed at the correct price or cancel for a full refund.
  • Your order is confirmed once we contact you to verify your home's details and schedule your installation.

4. Payment and financing

You can pay at checkout using the payment methods shown. We also offer financing through humm, subject to humm's approval. If you choose financing, your financing agreement is directly with humm and is governed by humm's terms; we are not the lender. Ownership of purchased equipment passes to you once it is paid in full (including by an approved humm financing plan).

We sell equipment outright — we do not rent equipment, so there are no long-term rental contracts.

5. Installation

  • All gas, water heater and HVAC work is performed by licensed, insured technicians registered with the Technical Standards and Safety Authority (TSSA) — either our own team or our licensed installation partners — and complies with applicable codes.
  • Same-day installation is offered subject to availability. If we can't install the day you request, we'll offer the next available time.
  • Please provide safe, clear access to the work area, secure pets, and let us know about anything that affects the job (for example, finished ceilings around the work area, known gas or venting issues, or a rental contract on your existing equipment).
  • An adult (18+) must be present at the start and end of the installation.
  • We'll arrange any permits and inspections your installation requires.

6. Replacing rental equipment

If your existing water heater, furnace or other equipment is rented, you are responsible for any buyout, cancellation or removal fees charged by your rental provider under your agreement with them. We're happy to explain the steps involved and coordinate the return of the rental unit, but we can't pay or waive another company's fees.

7. Cancellations and refunds

Every installation is backed by our 10-Day Money-Back Guarantee. Full details on cancellations, refunds, returns of shipped products and financed purchases are in our Refund Policy.

8. Warranties

  • Manufacturer warranty: all equipment carries the manufacturer's warranty. Coverage and length vary by brand and model and are stated in the manufacturer's documentation. We'll register your equipment where registration is required for full coverage.
  • Workmanship warranty: our installation work is covered by the workmanship warranty stated on your invoice. If an issue is caused by our installation, we'll correct it at no charge.
  • What warranties don't cover: damage from misuse, accident, flooding or other acts of nature; lack of required maintenance (for example, flushing tankless water heaters or replacing filters); unusually hard or untreated water where the manufacturer requires treatment; and repairs or alterations made by anyone other than us or an authorized service provider.
  • For warranty service, contact us first. We'll diagnose the problem and handle the claim with the manufacturer for you.

These warranties are in addition to any conditions and warranties provided by law, which we do not exclude.

9. Reviews and feedback

We welcome honest reviews of our products and service, positive or negative, on any platform. Nothing in these Terms restricts your right to share your experience.

10. Use of this website

  • Content on this website — including text, photos, graphics and logos — belongs to us or our suppliers and may not be copied for commercial use without permission.
  • Product information, energy-savings estimates and sizing guidance on this site are general in nature. The right equipment for your home is confirmed during our assessment.
  • This site may link to third-party websites (such as manufacturers or humm). We're not responsible for their content or practices.
  • You agree not to misuse this website, including attempting to interfere with its operation or security, or placing fraudulent orders.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of use or business income, arising from delays or equipment failures outside our reasonable control, including manufacturer defects, supplier shortages, extreme weather or utility interruptions. This section does not limit our responsibility for our own negligence, or any right or remedy you have under consumer protection law.

12. Privacy

We collect and use your personal information only to process your order, schedule and complete your installation, provide warranty and service support, and communicate with you. See our Privacy Policy for details.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If something goes wrong, please contact us first — we're a local business and we want to resolve it directly. Nothing in these Terms requires you to use arbitration or prevents you from bringing a claim in the courts of Ontario, joining a class proceeding, or filing a complaint with the Ontario Ministry of Public and Business Service Delivery.

14. Changes to these terms

We may update these Terms from time to time. The version posted on this page when you place your order applies to that order. Changes won't affect orders already placed without your consent.

15. Contact us

Call 905-418-2629 Book install